Online and telephone support when you need it with a one off yearly amount. Keeping costs fixed knowing that the bills won't mount up. Allowing your staff to call for support without requesting permission to call and the problems of raising purchase orders. Keeps your organisation and staff working.
If your server(s) is on a virtual platform then there will be a virtual server charge in addition to your Server charge. If you have more than 4 virtual machines (Servers) on a single physical Virtual Platform we can offer a discount for online support for the virtual host server. Keep your server running perfectly - all year round. Make sure you're ready for whatever comes you way with Raindrop Remote Support.
• Troubleshooting and configuring networking components such as VPN and remote access.
• Fixing critical errors like Clients not being able to logon to the domain.
• We not only support the configuration and optimisation of the system, we also recommend the way forward with your expanding needs for future enhancements and upgrades to the system.
• Troubleshooting Active Directory Installation and Removal Issues.
• Optimise your user pool under the active directory system.
• Group Policy Management.
• User Management.
• Replicating Issues.
• Active Directory Restore.
• Implement Security Settings in the most efficient manner.
• Ensure you the latest updates to help you leverage the benefits of new features in Group Policy Management Console (GPMC)
• With the right policies set on your network you can control all your client machines and ensure uniform deployment across the network.
If the support has to be completed by an on site visit then a 5% discount will be applied to our normal charges to the registered device of the online support facility. This is a value added extra service. If you require any other services from Raindrop Software for devices of this system we will extend this to other projects.
|Workstations / Desktop PC / Laptop||£195.00 P.A.|
|Workgroup Server (No A.D. or Mail Facilities)||£395.00 P.A.|
|Domain Controller (or server with Mail Facilities)||£555.00 P.A.|
|Terminal server clients not on a TOS contract per user||£125.00 P.A.|
|Terminal server clients on a TOS contract per user||£35.00 P.A.|
|Virtual Server (VM Ware)||+ £315.00 P.A.|
|(nb. if 4 or more VM's on Server then this charge is F.O.C.)|
For server clusters working in a server farm please call for pricing.